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Soaring Lab
Last updated: [12/15/2025]
Orders are typically processed and shipped within 1–3 business days, unless otherwise stated on the product page. Orders placed on weekends or holidays are processed on the next business day.
Delivery times are estimates and may vary depending on carrier performance and destination.
Standard Shipping: 3–7 business days
Expedited Shipping: 2–3 business days (if available at checkout)
Shipping costs are calculated at checkout based on order size, weight, destination, and selected shipping method.
International shipping may be available for select destinations. Customers are responsible for any customs duties, import taxes, or fees imposed by their country.
Once your order has shipped, you will receive a confirmation email with tracking information.
If your order arrives damaged or is lost in transit, please contact us at steve@soaringlab.com as soon as possible so we can assist you.
We accept returns within 30 days of delivery.
To be eligible for a return, items must be:
Unused
In original condition
In original packaging
If an item arrives damaged or defective, please notify us within 7 days of delivery.
The following items are not eligible for return unless they arrive defective:
Custom or made-to-order products
Clearance or final-sale items
Gift cards
To initiate a return, please email steve@soaringlab.com with:
Your order number
Reason for return
We will provide return instructions and the return shipping address.
Customers are responsible for return shipping costs unless:
The item is defective, or
We made an error with your order
We recommend using a trackable shipping service for all returns.
Once we receive and inspect your returned item, approved refunds are processed to the original payment method within 5–10 business days.
Please note that your bank or payment provider may take additional time to post the refund.
If you would like to exchange an item, please contact us at steve@soaringlab.com, and we will help you place a replacement order (subject to availability).
If you have any questions about shipping, returns, or refunds, please contact us:
Email: steve@soaringlab.com
Business Name: Soaring Lab
Website: https://soaringlab.com
